Terms & Conditions


Payment must be made at the time of booking unless specifically stated or agreed by Events On Toast Limited.

All payments must be made via Bacs or Chaps payment directly into the account details of Events On Toast Limited. Please note that cheque payments, payment via credit or debit card are not accepted.

Discounts cannot be used in conjunction with other offers or discounted rates. At the point of booking the discount offered applies to the person attending the Event. Substitutes are welcome however, if they are not entitled to the discount, the appropriate additional charge will be incurred.

All payments are due upon receipt and acceptance of an invoice provided by Events On Toast Limited. If a payment is not received or payment method is declined, the delegate and company it is representing forfeits the right to attend the Event.


If you cannot attend an event, you must notify Events On Toast Limited in writing. This must be sent to contact@eventsontoast.com. You can transfer your place to another individual who resides within the same organisation and company as yourself, however they must hold the same job title and responsibility/control as yourself. Places can be transferred at any time up to and including the day of the event. Please note an additional charge may be applicable if the new attendee is not entitled to the same rate or does not hold the same job title and role within the company they are representing.

A delegate place can be transferred to another event, if the request to us is received more than 21 days prior to the event. Please note additional charges may be applicable and we cannot guarantee availability on the event the delegate wishes to transfer to. A delegate can only transfer their place a maximum of once within a 12 month period, after which they will incur a 20% discretionary administration fee.


If Events On Toast Limited have to cancel an event, our liability in the event of cancellation is limited to a full refund of the event fee only. We will not refund the following;

Any travel or hotel costs associated with the cancellation of an event.

If a delegate or event attendee wishes to cancel their place at one or all of the events hosted by Events On Toast limited, all cancellations must be made in writing and sent to contact@eventsontoast.com 60 days or more before event commencement.

The charge for cancelling your booking is: 

Free of charge if the cancellation is made in writing to contact@eventsontoast.com and made within 14 days of your booking.

60 days or more before the event – 50% of your booking fee will be applicable 

Less than 60 days before the event – No refund, Events On Toast Limited therefore reserve the right to withhold your whole booking fee amount (transfer to another individual only).

If a delegate/company sign up to an Events On Toast Limited event less than 60 days prior to an event, no refund will be applicable should cancellation be made by the delegate/company, and Events On Toast Limited reserve the right to obtain any payment made.  

Events On Toast Limited accepts no liability if an event is cancelled or postponed for reasons beyond our reasonable control resulting from an act of God, governmental regulation, fire, war, terrorist activity or civil commotion.

Non-attendance at an event

If you do not attend or notify us that you wish to cancel your booking for an Events On Toast Limited event, you will not be entitled to a refund and Events On Toast Limited reserves the right to hold and keep any payments made.

Event changes 

It may be necessary for reasons beyond our control to change the content and timing of the programme, the speakers, the date or the venue at any time prior to the event date, therefore Events On Toast Limited reserve the right to obtain any payments made by a delegate or company attending any of the events hosted by Events On Toast Limited and you will not be entitled to a refund. Should this be the case and the date is altered of an event, this will be provided in writing and you will be notified as soon as it is humanly possible.  

In most circumstances, events brochures and event information will be issued before the day of the event. This documentation is made available only to those attending the event.

Delegate packs are provided for the sole use of the delegate and may not be reproduced whether in whole or part, shared or distributed by any method whatsoever without prior permission of the copyright owner. Should any information, payment details, payment charges, event packages or brochures be distributed or discussed with anyone outside of the event, Events On Toast Limited reserve the right to proceed with full legal action against the delegate and company to which they represent.

If your booking is received less than seven days before the event, you may not get a copy of the event brochure or pre-event delegate pack and paperwork.


Events On Toast Limited accepts no liability if a delegate is unable to attend an event due to adverse weather conditions or any travel disruption.

Events On Toast Limited makes every effort to negotiate free parking for delegates at venues outside of London. However, we reserve the right to use venues which may incur a car parking charge.

Events On Toast Limited do not cover any travel expenses or costs for delegate/companies attending the event. The cost of travel and expenses is the sole responsibility of the delegate and company they represent.


Events On Toast Limited reserves the right to film, record or photograph any of the speakers and or delegates at an event for post event purposes. Delegates are advised that this may result in incidental inclusion of delegates within any recording or photograph.

Sales, Contracts and Sales Agreements

Any contracts, sales deals, negotiations, terms or agreements made between delegates on, before or after an event are between the delegates and companies only. Events On Toast Limited hereby declare they have no involvement, rights or privileges to these agreements and wish to take no part in any legal or binding contracts and agreements. These are solely between the delegates and companies themselves.


Following the event, delegates should expect to receive an email asking them to complete a feedback form online. We would ask this is completed and returned to us within seven days to allow Events On Toast Limited to continue to improve and tailor future events more closely to your requirements.


All complaints must be sent to complaints@eventsontoast.com. There is no guarantee of a resolution. Each case will be looked at individually, and you will be contacted via telephone if this is the case.


We will treat your personal information in accordance with data protection legislation. We will use your information for administration, communication and research. To do this we may share your information with our business partners. A list of all delegates will be published and circulated at the event.

If you have any queries about this, please contact us at contact@eventsontoast.com

These terms and conditions are subject to change.

By signing up to and/or making a payment for an event that Events On Toast Limited is hosting, you are formally and legally agreeing to the above terms and conditions.